UK-based designer and artist with a BA in Computer Video Game Design and an MA in Animation, creating atmospheric digital worlds through visual storytelling.

Jun 2021 - Sep 2021

Group 1 Mercedes-Benz

After Sales Service Specialist
Nottingham, England, United Kingdom

Delivered comprehensive aftersales support at Inchcape Mercedes-Benz, managing customer service operations across maintenance, repair, and parts services. Coordinated service bookings and workshop schedules whilst maintaining customer relationships to drive retention and satisfaction. Processed warranty claims, handled customer enquiries regarding vehicle servicing and maintenance, and liaised between customers and technical teams to ensure seamless service delivery. Utilised dealership management systems (DMS) to track service history, manage inventory, and maintain accurate customer records. Supported aftersales revenue generation through promotion of service packages, genuine parts, and extended warranties whilst ensuring adherence to Mercedes-Benz brand standards and customer excellence protocols.

Sep 2019 - Feb 2021

Webhelp
Customer Service Supervisor
Derby, England, United Kingdom

Supported smooth daily operations by leading and assisting the team. Key duties included delegating tasks, monitoring performance, handling training and onboarding, resolving staff and customer issues, completing paperwork, and reporting to senior management.

Sep 2017 - Aug 2018

University of Derby Badminton Club
Social Secretary
Derby, England, United Kingdom

Organised and coordinated a range of social events for the university badminton club, managing logistics and communications while designing posters and digital graphics to promote each event.

Oct 2016 - Jan 2017

Marks and Spencer
Events Host
Derby, England, United Kingdom

Strategically planned and executed seasonal visual merchandising displays to maximise customer engagement and drive sales performance. Designed and implemented eye-catching window displays, styled mannequins, and curated product presentations aligned with current fashion trends and promotional campaigns. Determined optimal product placement throughout the store to enhance visibility and commercial impact of seasonal collections. Collaborated with store teams to ensure displays reflected M&S brand identity whilst creating inspiring shopping environments. Managed the setup and breakdown of promotional events, consistently delivering creative visual solutions that enhanced the customer experience and supported revenue objectives.

Aug 2016 - Oct 2016

Marks and Spencer
Customer Assistant
Derby, England, United Kingdom

Delivered exceptional customer service across both Food Hall and retail departments, maintaining high presentation standards and ensuring optimal product availability. Responsibilities included serving customers efficiently whilst keeping the store clean and organised, managing stock replenishment, and processing transactions. Developed comprehensive product knowledge to assist customers in finding suitable items and creating a positive shopping experience. Consistently maintained M&S brand standards through attention to detail in merchandising and customer engagement, contributing to store sales targets and customer satisfaction metrics.

Oct 2011 - Dec 2011

Al-Shifah GP Surgery
Receptionist
Birmingham, England, United Kingdom

Managed front desk operations including answering multi-line phone systems, greeting patients, and coordinating appointment scheduling and modifications. Provided administrative support to clinical staff through meeting coordination, document management, and handling correspondence via fax and print services.

Sep 2011 - Aug 2019

Self Employed
Freelance Graphic & Web Designer